Shipping & Delivery

Shipping & Delivery Information

At Thelollife, we’re committed to making sure your order arrives smoothly and without hassle. Once your payment is verified, we begin processing your order within one business day. As soon as your package ships, you’ll receive a confirmation email containing tracking information so you can follow its journey from our door to yours.

Delivery Times & Shipping Fees

All orders are dispatched from our U.S.-based fulfillment center, allowing for fast and dependable delivery across the 48 contiguous states.

Shipping Partners

To ensure your order arrives on time and in excellent condition, we work with reputable carriers such as UPS and FedEx Ground. Depending on your shipping location, you may also be offered additional carrier options at checkout for added convenience.

Where We Ship

Currently, we only ship within the 48 contiguous United States. Unfortunately, we’re unable to ship to the following locations at this time:

• Alaska and Hawaii

• Puerto Rico and Guam

• U.S. Virgin Islands

• APO/FPO military addresses

• International destinations

We’re actively working to expand our delivery zones and appreciate your patience as we grow.

Possible Delays

While most orders arrive as expected, unforeseen delays can happen — especially during holidays, severe weather, or carrier disruptions. If your package is affected, we’ll provide timely updates, including new estimated delivery windows and tracking details.

Questions About Your Order?

If you experience a delay, can’t locate your shipment, or simply have questions about the delivery process, please contact us at support@thelollife.com. Don’t forget to include your order number for faster assistance.

Our goal is to get your items to you quickly, safely, and reliably — every time.